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FAQ's

 

Payments

Payments are processed securely via PayPal, which accepts most credit cards worldwide. Once your order is complete We will send you a confirmation email. Didn't receive one? Please don't hesitate to contact us

Shipping

  •  All items are Made to Order and will be ready to ship within 5 business days.

  • All orders are shipped with a tracking number. Orders are shipped via Israel Post (Eco post) . Once we have dispatched your order, you will be sent a shipping reference or tracking number so you can follow the delivery of your item. If you believe your order has shipped and you didn't receive this email from us, please don't hesitate to contact us. 

  • Shipping from Israel usually takes up to 2 weeks to Europe and 2-3 weeks to the US and Australia. On rare occasions, a delay (customs/other) may occur and your order can take up to 4 weeks to arrive.

  • Estimated shipping times
    North America: 5-7 business days
    Europe: 4-6 business days
    Australia, New Zealand and Oceania: 10-12 business days
    Asia Pacific: 10-12 business days
    Latin America and the Caribbean: 10-12 business days
    North Africa and the Middle East: 1-2 weeks
    Sub-Saharan Africa: 1-2 weeks
    *** I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
  • Shipping rates are calculated automatically at checkout, after entering your details, according to the weight of the items ordered.

  • Express shipping is available for additional postal fees. Please contact us prior to your purchase.

  • Please note: It is the buyers responsibility to pay for your countries Import Taxes, Duties, Vat, etc.​

 Return Policy 

  • We accept returns up to 14 days from receiving the package. Please contact us and let us know. 

  • The items must be unworn/unused and in original condition with the original packaging. 

  • Once the goods arrive back to our studio, in the original and unused condition, we will process the refund for the goods via PayPal. 

  • Shipping costs will not be returned. Please note that it is the buyer's responsibility to pay for the return shipping cost.

  • If the goods are received damaged please contact us

  • Return shipping details > contact page

Gift wrapping and packaging

It is important to me that your items arrive safely! They will be carefully packaged with lots of love and care. Scarves are wrapped in a branded fabric string backpack and necklaces in a branded fabric bag, for stylish gift giving

Colors and Marbling

Please note that in some cases colors can be slightly different than they appear in the photos. Also note that the marbling porcelain technique creates a different pattern each time. I you have any questions, don't hesitate to contact me here or to my email: gilybella@gmail.com

Purchase Satisfaction / Dissatisfaction

Your happiness is important to me! Please contact me here or to my email gilybella@gmail.com if you are not pleased with your products in any way. 
In case you enjoyed your shopping experience, I would also highly appreciate your nice review. 
I also love to see my clients wearing my items. so please send me photos of you wearing them if you would like!

 

All of our items are handcrafted in Israel.

Feel free to contact us, we'll be happy to assist.